Connext Global

Frequently asked questions

How does Connext's recruiting process work?

Connext handles sourcing, screening, and first-round interviews on your behalf using AI-enabled tools and a database of over 10,000 candidates. The process is tailored to your role requirements with an average time to hire of just 21 days.

What equipment does Connext provide to team members?

Connext provides employee equipment and secure global facilities, and never stores your data offshore.

What does a Connext Service Delivery Manager do?

Every client gets a dedicated Operations Manager who runs weekly reviews and manages performance proactively, so your offshore team is co-managed rather than left on its own.

Is Connext certified for data security compliance?

Yes. Connext operates under a SOC 2 Type II attestation covering all four delivery centers, handles protected health information under signed Business Associate Agreements for HIPAA, follows GDPR-ready processes, and is registered with the Philippines' National Privacy Commission. Information security management and card payment workflows follow controls aligned with the ISO 27001 and PCI DSS standards.

What does Connext handle as an Employer of Record?

You manage performance, we manage the paperwork. Connext is the legal employer in-country and takes care of contracts, payroll, benefits and local compliance.

What does the Contractor Transitions service involve?

If you are already working with independent contractors, Connext transitions them into a compliant, fully supported offshore team without losing the people you already trust.

Where are Connext's offices located?

Connext operates offices in the Philippines, Colombia, Mexico and India.

Do I need to already have staff to get started with Connext?

No. Most clients start from zero: Connext recruits, hires and onboards the team for you, and you keep control of how they work. If you already have contractors or staff in place, we transition them instead so you do not lose the people you trust.

What security measures are in place at Connext facilities?

Teams work from more than 50,000 sq ft of secure, purpose-built workspace with 24/7 managed IT support, secure VPN access and full technology integration.

What kind of support is available after my team is up and running?

Your Operations Manager stays with the account, running weekly performance reviews and retention management that keeps annual attrition around 20% versus a 50% industry standard.

Stay ahead in 2025: your guide to smarter outsourcing

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Frequently asked questions