Before Connext was a company, its President was a client of the old model, and it failed him: generic job postings, seats that turned over before anyone learned the account, a vendor that treated headcount like inventory instead of people. In 2014 he decided to build the version he'd wanted to hire, and a year later that decision became a real address in Angeles City, chosen over the obvious Manila-first move for its strong technical school pipeline without the saturation of the capital's BPO market.
That first bet is the reason the Philippines still carries Connext's origin story, not just its largest headcount.
A workforce raised on U.S. media and business norms, educated in an English-medium school system from grade school on, and backed by a university pipeline that turns out accounting, healthcare, and IT graduates every year. Four offices across four cities now let Connext draw from that pipeline in more than one labor market at once, instead of competing for the same candidates in a single city the way most providers do.
A workforce raised on U.S. media and business norms.
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Grade school on, in a curriculum built around English instruction.
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Accounting, healthcare, and IT graduates, every single year.
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More than one labor market at once, not a single-city scramble.
Office Footprint
2015 · First site
Where Connext's founder placed the company's first bet, and still the office with the longest average tenure on the team.
Angeles City is home to an educated and tech-savvy workforce, particularly adept in customer service, IT, and back-office operations. Its proximity to educational institutions ensures a steady talent pipeline.
Located near eateries, a mall, and Starbucks, the Angeles office has two floors and boasts approximately 20,000 square feet (1770 square meters) of modern office space.
Metro Manila
Draws on the country's largest labor market and its deepest bench of finance, IT, and professional-services candidates.
Ortigas Center is a central business district located within the Metro Manila region in the Philippines. Manila, the capital of the Philippines, is one of the world’s premier outsourcing destinations, offering unparalleled advantages for businesses seeking high-quality services.
As our newest office addition, our Ortigas office is on the 29th, 32nd, and 36th floors of the Discovery Centre Building with roughly 8000 square feet of space (740 square meters).
2022 · Two sites
Opened to diversify beyond Luzon and give clients a second, independent talent market on Mindanao, not just a backup seat count.
Known for its high English fluency and neutral accent, Davao has a strong pool of skilled professionals, supported by top universities and technical schools. The talent pool excels in customer service, IT, finance, healthcare, and back-office roles.
With an approximated 14,000 sq. ft. (1280 square meters), this office currently supports several administrative and professional services staff.
As every office space with Connext, this office comes equipped with biometric security and redundant internet and power connections.
2026 · Newest site
The country's second-largest business hub, with its own established BPO and IT talent base and its own local culture to draw new hires from.
Talent Pool Proof Points
Applicants in the 2025 pipeline
94%
90-Day Retention
Philippines hires still with their team at 90 days.
91%
6-Month Retention
Still with their team at the six-month mark.
22.12%
2025 Total Attrition
Roughly half the ~50% figure commonly cited for BPO industry turnover.
On the Texas ophthalmology account below, Connext built a dedicated Team Lead role specifically to coach and promote from within, rather than backfilling from outside every time someone was ready for more responsibility.
Philippines teams cover three core verticals.
Customer support, back office, HR/admin, and IT.
Patient services, RCM, medical billing and coding, and medical records.
Finance and accounting, paralegal and legal support, and data analysis.
Philippines teams cover three core verticals.
Finance and accounting, paralegal and legal support, and data analysis.
Customer support, back office, HR/admin, and IT.
Patient services, RCM, medical billing and coding, and medical records.
headcount growthin under 4 months
Onshore headcount,backed by a 10-person PH team
With Connext, I finally feel like I have a team that's willing to grow and follow through. They're professional, open to feedback, and ready to take on more responsibility. It's been a total shift in energy and accountability.
Billing Manager, Multi-Site Ophthalmology Practice
Connext Culture Proof
Walk the floor at any Philippines office and the Great Place to Work certification (2025) starts to make sense in specifics rather than as a badge: a pantry that's actually stocked, break rooms people use, nap pods for a graveyard-shift agent between calls, and an e-sports arena that turns into an informal team hangout after hours.
None of it is decoration. It's the same four-part retention strategy that keeps attrition at less than half the industry norm:
01
Hire Right
02
Build Strong Foundations
03
Strengthen Culture
04
Optimize Through Data
Connext Cares
Steps in with emergency financial assistance when something unexpected hits a household.
Connext Learn
Puts scholarship money behind employees' kids.
Annual Toy Drive
Turns into a company-wide event every December.
Job Roles
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Benefits
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Strong English fluency and a well-educated workforce, with a decade of Connext success in accounting, customer service, and healthcare support. Cultural similarity with Western countries makes communication easier.
Modern communications and technology, backed by government investment in the outsourcing industry. Offices come equipped with biometric security and redundant fiber internet and power.
Offer fair wages and benefits while still saving 50–70% of local labor costs — without compromising quality of service.
A desired outsourcing destination for over 25 years, with a multinational presence in technology, e-commerce/retail, financial services, and telecommunications.
Office Tours
A closer look inside where your team will actually sit.
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Country Compliance
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Case studies, research, and articles relevant to building a team in the Philippines.
See how a Philippines team could take shape for your business.
