Offshore staffing under a SOC 2 Type II attestation, with the documented controls your legal and IT teams will ask for.
SOC 2 Type II took six months of work to earn, and it changed how Connext handles data internally. Every framework below applies to all four delivery centers — the Philippines, India, Colombia and Mexico not to a single head office.
Connext operates under a SOC 2 Type II attestation report: independently audited controls over security, availability and confidentiality, renewed every year at every delivery site. Available under NDA.
Protected health information handled under signed Business Associate Agreements, with HIPAA training renewed quarterly.
Data Protection Officer and Data Processing Systems registered with the Philippines' National Privacy Commission under the Data Privacy Act of 2012.
Data protection standards for companies with EU exposure.
Card payment workflows run on processes aligned with the PCI DSS standard, under the same access controls and monitoring applied across every delivery center.
Information security management follows controls aligned with the ISO 27001 framework, applied the same way across all four delivery centers.
Physical access
Biometric entry, CCTV monitoring, a clean desk policy, locker rooms for personal electronics and private rooms on request. Every office runs on redundant internet and power. Not “secure facilities” as a claim — a walkthrough you can request before signing.
Device and network
Connext-provisioned hardware only, no personal devices on client systems, encrypted connectivity over a VPN tunnel and antivirus enforced fleet-wide.
People and process
Every hire passes a background check before starting, signs an NDA and is trained on your specific data-handling requirements — not a generic security course. On top of that, every employee takes IT security training each quarter.
Data residency
No client data is ever stored on offshore devices. Your team works inside your systems, on your side of the perimeter.
Audit cadence
Access controls are documented and independently audited every year, at every delivery site that touches your data.
Least privilege
Specialists reach only the records and fields their task requires. The work happens inside your systems, under your access controls and your audit logging.
Onboarding and offboarding
Connext runs IT setup and access provisioning against a checklist on day one. When someone leaves your account, facility access and device provisioning are revoked and documented — an answer you can put in writing before moving data offshore.
Every seat ships from Connext: a desktop with 16 GB of RAM, two 24-inch monitors, Windows and enforced antivirus. No personal machine ever touches your systems.
Workstations are encrypted and provisioned before the first login, so protected data is covered at the device level and not only in transit.
Logins use multi-factor authentication and each account runs on its own segregated network, monitored around the clock.
Connext's own monitoring software tracks equipment health and working hours, so compliance is measured rather than assumed.
The same four questions come up in every security questionnaire we get. Here are the answers, before you have to ask for them.
Connext International Inc. is the in-country employer of record, holding the contracts, payroll and benefits under local law.
Yes, on every healthcare engagement, and before the first hire starts.
In your systems. Nothing is stored on offshore devices, and every workstation is provisioned and monitored by Connext.
Only the staff assigned to your account. Biometric entry and CCTV on every floor, and a walkthrough you can book before signing.
Extending your team offshore shouldn't mean extending your risk. Connext gives your IT and legal teams documented controls and straight answers before your first hire starts.
Build a Secure Offshore Team
Connext-provided hardware, monitored for uptime, backed by a 24/7 Operations Center — so security doesn't stop when the workday does.
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