Guest coverage around the clock, in your brand's voice
Quick answer
Hospitality outsourcing is the use of an offshore or nearshore staffing partner for reservations, guest support, back-office and revenue tasks. Connext recruits, employs and manages dedicated teams who work in the client's systems, with English, Spanish and Tagalog coverage; clients keep brand standards, pricing and escalation rules.
It covers the work that shapes a stay before and after the guest arrives: reservations, guest questions, loyalty requests, group sales support and the back-office reconciliations that affect tomorrow's check-ins.
hospitality outsourcing is the practice of partnering with an offshore or nearshore staffing firm to handle guest support, reservations, back-office and revenue operations, which adds coverage and capacity without growing internal headcount.
TASK 01
for hospitality experience and language proficiency (English, Spanish and Tagalog at minimum).
TASK 02
as employer of record; the team works under your direction.
TASK 03
follow your service protocols and report to your operations leads.
TASK 04
attendance, quality and employment support.
Booking, changes and confirmations, including off-hours and peak season.
Multilingual guest conversations across channels.
Analysis and reporting support for your revenue team.
Accounts payable, accounts receivable and night audit.
Coordination, lead follow-up and marketing tasks.
We make it our mission to enable your growth. Teams start from a job description, with no upfront cost, and the average time to hire is 21 days. Teams add people in stages as volume grows.
Every search starts with job description calibration. Every candidate clears AI-enabled screening, assessments and an Operations Manager interview before a packet reaches you, and each packet holds the resume, bill rate, assessment scores and interview notes.
Connext is veteran-owned and operated.
94% of Connext hires are still on the job at 90 days, and 91% at six months.
Monthly rates for a hospitality team based in the Philippines, next to the loaded cost of the same role hired in the US.
You keep $54,840 per year, per person.
Get pricing for your roleThese are simulations of role prices. Given your job description, Connext can provide more accurate pricing to support your company's needs.
BEST FOR
English fluency and cultural alignment with U.S. and Australian brands
BEST FOR
Nearshore time zone overlap and Spanish-language guest support
BEST FOR
Specialized back-office and analytics roles
AI supports reservation processing, reporting and quality checks; people handle guest conversations and recoveries. Teams are stated to be operational within 30 to 45 days of kickoff (unconfirmed). The Roles and Rates sheet has rates for the Philippines only; get Colombia and Mexico rates before pricing nearshore teams.
Brand standards and tone, service protocols and escalation rules, your systems and reporting structure, and pricing authority. Your team leads manage the work.
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