Healthcare
Reduce labor costs by up to 60% while staying fully HIPAA-compliant. Trusted by 70+ healthcare providers across the US
Get a dedicated team in 21 days, with 98% retention and 70% lower cost than hiring locally, plus full operational transparency and cultural alignment.
43 %
Say revenue cycle & billing roles are hardest to staff
39%
Report ongoing gaps in patient access / front desk
54%
Say finding qualified talent is the #1 challenge
35 %
Cite high turnover as a primary driver of instability
Connext runs the back office behind healthcare: revenue cycle, finance, IT, and clinical support. These are the organizations we support, and the roles they come to us to fill.
Product and platform teams that need coding, billing and data work handled at the volume their own customers generate.
Front desk, patient access and revenue cycle roles, from one specialist to a full team.
Back-office capacity behind several sites at once, with onshore leadership keeping clinical decisions.
Capacity behind your own client book: coding, claims, A/R follow-up and appeals.
Scheduling, intake, eligibility checks and the follow-up that happens between visits.
Benefit checks, prescriber coordination, insurance billing and reauthorization while therapy runs.
English and Spanish
Patient-facing work does not stop at one language. Teams in Colombia and Mexico take calls, chat and email in English and Spanish, inside US time zones. Patient services, contact center and care coordination all run bilingual when the account needs it.
HIPAA doesn't prohibit offshore operations; it requires structure, safeguards, and certified oversight. That's what we provide.
Clinical decision-making and executive leadership stay onshore. We manage the operational layer.
Build your team in 30 days or less vs. 6–12 month hiring cycles.
We aim for under 20% annual turnover, against the 50–100% large BPOs run.
The healthcare unit
The unit is led by a Fellow of the American College of Medical Practice Executives with 25 years in healthcare leadership, revenue cycle management and international operations, building teams for hospitals, MSOs and health systems.
48 h
To scope the roles you need
Top 1%
Of the talent pools we recruit from
21 days
To place a hire, on average
40–60%
Labor cost reduction
$500K–$3M+
Annual savings
20–30%
Reduction in RCM costs
12–18
Month ROI
Example:
US Medical Coder ($78,500)
VSOffshore Medical Coder ($36,000)
= 54% savings per FTE
SOC 2 Type II audited infrastructure
HIPAA-compliant processes
ISO 27001-aligned security controls
Encrypted systems & secure VPN
Ongoing QA monitoring & audit support
Redundant power/internet
Every function runs on Connext equipment, in SOC 2 Type II facilities, with HIPAA training for every employee on a healthcare account.
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Primary source verification, monitored ongoing
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Device logistics, outreach and scheduling
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Registered nurses, little supervision needed
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Submitted, chased and tracked before they lapse
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Adjudication against plan documents, plus appeals
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Eligibility, pre-authorization and payment posting
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Encounter to clean claim, without the backlog
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Claims out on time, reimbursement verified
Specialty pharmacy runs on the contact that happens before the first dose and the billing that runs long after it. Connext staffs both ends.
Infusion and enteral therapy need near-constant contact before a patient is treated at all, with the patient, the prescribing office, the nursing staff and the insurer. Once therapy starts, billing and follow-up run for months, and reauthorization comes around again. Pharmacy groups are short-staffed on exactly that work, in a labor market where wages climb faster than an open seat can be filled.
Benefit checks, prescription transfer and onboarding calls before the first dose.
Orders, changes and schedule confirmations, chased to closure.
Prior authorization, claims, appeals and reauthorization while therapy continues.
AP/AR, payroll and reporting behind the pharmacy.
WHERE CONNEXT FITS
One regional pharmacy group built a single team across all four functions. In a regulated environment with a careful client it took several months to staff, and that team now turns patient services around faster at a materially lower cost.
Read the case study
Medical Billing Specialists ensure accurate data entry and secure processing of confidential medical records.
Find out more→Chart Retrieval Specialists collect and organise patient charts and medical records from providers so they are complete and audit-ready.
Find out more→Data Entry Specialists help improve business operations by assigning data filing and performing other routine clerical tasks.
Find out more→The Claims Adjudicator processes claims according to plan documents while applying company policies and procedures.
Find out more→Assigns CPT, HCPCS, ICD-10-CM, ASA, APC and DRG codes to medical documentation for insurance claims.
Find out more→Submits and follows up pre-authorisations with insurers, an important step in the revenue cycle.
Find out more→Contacts insurance providers to verify that a patient’s coverage is eligible and active.
Find out more→Provides insight through analysis of historical and projected financial data across the revenue cycle.
Find out more→Reviews and analyses claims to determine eligibility for payment and ensures they are processed accurately and on time.
Find out more→Highly proficient in dental billing codes, insurance regulations and healthcare reimbursement systems.
Find out more→Makes sure every claim for physical therapy services is processed accurately and paid by the insurer.
Find out more→Organises and manages patient data to keep medical records accurate and complete.
Find out more→Reviews patient records and abstracts the clinical data behind reporting and quality measures.
Find out more→Removes or masks personally identifiable information from patient records to meet HIPAA requirements.
Find out more→Puts in place the security measures that protect sensitive patient information from cyber threats.
Find out more→Transcribes clinical documents, reports, notes and patient data with attention to detail.
Find out more→Interprets complex data structures and turns them into standardised, data-driven reports.
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No forms. No waiting.
Pick a time that works for you. We will scope the roles you need, from revenue cycle and coding to prior authorization and patient access, with HIPAA-aligned processes and the fully-loaded cost of each seat.
Don't take our word for it.
Hear from the companies that made the switch and never looked back.
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
Company Client
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
Company Client
Company Client
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
Company Client
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
Company Client
The whole experience felt customized, and we had a dedicated account manager that knew our needs intimately.
Company Client
