Outsourcing insights, case studies and research

A CFO’s guide to vetting shared services partners, protecting control, and planning for exit.

How mid-market CFOs rebalance operating costs as tariffs squeeze margins.

Retention after placement: a week 1 to month 6 operating manual.

A CFO framework for comparing engineering costs at Series B.

Fix your offshore staffing RFP: score retention, oversight, backfill, and AI.

Where offshore staffing EBITDA gains leak, and what to track every month.

A low-risk score isn't a legal defense. Here's what AI tools can't decide.

Excerpt: Marc Sylvester explains why businesses turn to customer support outsourcing to scale operations, improve customer experience, and build stronger support teams. Read more.

What happens to your offshore team when work pauses? Ask before it does.

Tim Mobley explains how a three-layer co-managed model clarifies accountability across employment compliance, security controls, and operational processes. Read more.

Who pays when Colombia labor costs change? Your EOR contract decides.

Bill Kohnen shares a practical approach to combining AI automation with skilled offshore accounting teams to streamline the close, reduce repetitive work, and create more capacity for the judgment and analysis the business actually needs. Read more.

Who should approve an EOR contract and what each stakeholder owns after signing.

Compare per-advisor and per-client pricing for outsourced operations.

Three calendars decide the right date for an EOR switch: your contract, each country's payroll year, and your fiscal year.

Build a human in the loop AI workflow with clear review and ownership.

Compare the Philippines and Colombia for back-office work.

Outsourcing outcomes are a direct reflection of outsourcing inputs.

How valuation firms use offshore teams for financial modeling support.

Offshore routine construction accounting. Keep project decisions with your team.

Flexible offshore accounting support for Hawaii retailers managing growth.

Why Hawaii labor costs rise and how businesses can build smarter teams.

Connext Global has been positioned as a High Achiever in NelsonHall's 2026 Global EOR Services NEAT evaluation for its co-management staffing model.

Outsourcing accounting internationally? Know the risks, then mitigate them.

The rate card is fixed. The real cost shows up later.

When managing remote teams, literal language skills aren't enough. Tim Mobley explains why cultural alignment and communication norms are the real drivers of offshore success. Read more.

EOR earns its keep early on. Here is how to tell when your team has outgrown it.

Recovery volume is rising in 2026. Scale debt collection without more headcount.

Some offshore providers vanish post-placement. Know the signs before you sign.

Exiting an EOR ends a legal employment relationship, not a vendor contract. What the exit clause controls, and what happens next.

Learn how scalable teams maintain quality, control, and performance.

Uncover the hidden revenue cost of ignoring Spanish coverage.

Marc Sylvester shares his insights on how companies can strengthen IT support through outsourcing while maintaining visibility and control. Learn how integrating teams, workflows, and processes creates a more effective operating model.

Scale multi-entity accounting with clearer ownership. Keep control as you grow.

Start with one offshore location, build the foundation, then scale globally.

A jira staffing solution helps teams build efficient workflows and scale faster.

Outsource transcription to the Philippines with skilled global talent.

Where Singapore companies can find offshore talent to build scalable teams.

How to Choose a BPO Provider with the right talent, support, and strategy.

One partner for every department, or a specialist per function? Here's how to evaluate the trade-off before you consolidate.

Choosing Colombia is easy. Building and quality-checking a bilingual support team is the real work.

RPO explained: what it means, how it works, and when it fits.

Most offshore job descriptions fail before writing starts. Here are five decisions to make first.

Here's where AI payroll software and human specialists each win, and why more finance teams combine both.

2026 labor trends in construction, agriculture, and field services, and how remote staffing frees up scarce field-labor budget.

How startups can extend runway and build a dedicated team starting at one hire, without losing oversight or quality.

What offshore medical coding in India costs, how compliance works in 2026, and how to hire coders who protect revenue, not just budget.

Why an AI voice agent for customer service needs co-managed human teams.

Your rate sets the cost. Your pricing model shapes the work.

Build scalable revenue cycle teams designed for complex hospital operations. Learn how co-management helps health systems.

Bill Kohnen explains how accounting staff augmentation allows you to scale by adding dedicated offshore professionals to your existing team while retaining full control of priorities and workflows.

Ron Rhodes explains why long-term employee retention and structured BPO workforce management must be treated as a core service delivery strategy.

See what to automate or offshore. Pick the right RCM model.

Outsourced reception protects hiring budget for nursing home care.

Hire Colombia accounting talent. Keep close work aligned with U.S. teams.

Compare BPO pricing with confidence. Choose the model that fits your needs.

Customer support outsourcing is not just a labor decision. It is an operating model decision. Marc Sylvester explains when to shift, what to protect, and how to scale without losing customer trust.

Consolidate vendors without losing control. Know what SOC 2 evidence to review.

This report assesses how often AI can run without attention, what “reliable” AI looks like in practice, how much follow-up work is required, where output breaks down and how often those breakdowns affect outcomes.

Independent research on outsourcing revenue cycle management and co-management.

Back office outsourcing in the Philippines is not just a cost decision. The real executive question is whether the provider can help you build a controlled, visible, and accountable operating model.

KLAS clients share what worked with Connext. See what drove results.

Connext was named in KLAS Research's 2026 First Look report on healthcare staffing support.

The contract due-diligence questions most buyers skip until it's too late.

AI speeds up content creation. Human reviewers protect quality.

What to check before hiring an offshore tax or valuation professional in India: credentials, software, experience, and review fit.

AI clears routine mortgage work, while offshore teams handle exceptions, decisions, and compliance.

Marc Sylvester shares his insights about how to scale MSP capacity and protect senior technicians using MSP help desk outsourcing, clear KPIs, and service desk SOPs. Read more.

Connext ranked No. 129 in Hawaii Business Magazine’s 2026 Top 250 and No. 6 among Hawaii’s fastest-growing businesses.

Automate routine collection work. Keep human judgment for sensitive cases.

What U.S. companies must ask before nearshoring sensitive data to Mexico.

Dedicated vs. pooled call centers: which fits your brand and budget?

Why trust in outsourced support comes down to structure, not geography.

Discover how fintech lenders scale loan recovery outsourcing using offshore teams and AI while retaining human review for complex borrower disputes.

Compare dedicated teams vs. fixed-price models for cloud engineering.

Cloud development outsourcing pricing models: compare 8 options and risks

Claims outsourcing governance: controls carriers need before delegating claims.

SOPs teach tasks. Mentorship teaches judgment. Here's how the two connect.

Tim explains why enterprise outsourcing is shifting from simple delegation to capability-building through specialized offshore workforce partners. Read more.

Marc Sylvester explains why HIPAA-sensitive IT operations demand both technical expertise and disciplined controls around process, access, and oversight.

As Connext celebrates five consecutive years on the Inc. 5000 list, Tim Mobley breaks down why stability, capacity, and operational co-management are the vendor signals buyers should prioritize. Read more.

Co-management staffing partner ranks No. 841 on Inc. Business Media's annual list

Switching BPO providers doesn't transfer employment automatically in LatAm.

Should you convert your outsourced team into a GCC? Here's how to decide.

Ron Rhodes explains how to build a successful BPO transition plan and measure true integration. Read more.

Discover what business leaders should evaluate regarding the Philippine Data Privacy Act and call center infrastructure before signing an agreement. Read more.

Rising H-1B costs and multi-year setup timelines are prompting U.S. enterprises to rethink the in-house GCC India model as the default path to offshore finance capability. A co-managed alternative offers the same dedicated team and reporting control without the entity-building burden.

A patient collections triage model helps health systems know when a payment portal can resolve a balance and when a trained team member needs to step in. This piece breaks down the three account types every triage framework should account for and where handoff workflows most often fail.

Here's what CMS-0057-F requires now, what's ahead, and why staffing matters.

Federal medical debt protection is in legal limbo. Here’s the standard multi-state health systems need.

Benchmark your patient collection rate against 2025-2026 industry data by bill size.

Nearshore finance teams close the judgment gap that AI automation can't solve on its own, catching exceptions the same day they surface. Learn why time-zone alignment, not just cost savings, is what makes continuous close actually continuous.

The CMS prior authorization mandate 2027 requires health plans to launch FHIR-based APIs by January 2027, with earlier reporting and process changes already in effect. For RCM teams, the real impact lands through a new MIPS incentive tied to submitting prior authorizations electronically.

A phase-by-phase look at what happens during a BOT engagement for a finance back-office function.

Deepfake fraud is rising. Strong approval protocols stop it.

Learn how to embed offshore talent into existing EHR and billing workflows with control, visibility, and accountability. Read more.

AI lets payers deny claims in seconds. Here's how offshore RCM teams appeal at scale.

A three-person finance team fixed a broken close process without new software, by adding a dedicated offshore controller to own reconciliations and documentation. Here's what changed in their close calendar, and what it means for any CFO building toward an audit-ready close process.

What fintech companies should require in offshore contracts to protect their IP and financial data.

Here are the operational requirements a 150-person, 90-day ramp actually demands, and the questions to ask any vendor.