Creating a collaborative and people-first outsourcing experience for a U.S.-based IT services company

How a Managed Service Provider Rebuilt Their Offshore Team with Connext and Achieved Scalable, High-Impact Growth

Overview: After facing poor engagement and unreliable support from a previous outsourcing vendor, a U.S.-based Managed Service Provider turned to Connext to rebuild trust, team morale, and operational efficiency. With a focus on consistent employee experience and dependable recruitment, Connext helped the client switch from a non-working outsourcing partnership into an outsourcing model into a fully managed, people-first partnership.

Key Highlights:

• Rapid, Strategic Team Expansion: Scaled the team in various locations whilst supporting organizational growth and regional coverage.
• Stronger On-the-Ground Leadership: A dedicated Operations Manager ensured day-to-day team support, improved communication, and a unified work culture.
• Operational Reliability & Engagement: Improved recruitment, HR, and culture-building initiatives led to better retention and a more satisfied workforce.