Dedicated global teams you direct and Connext employs
Connext builds dedicated teams of global employees for your company. Connext recruits, employs, and supports each person in-country, and you direct their day-to-day work. Teams cover customer support, finance and accounting, healthcare administration, IT, and back-office operations in the Philippines, Colombia, India, and Mexico. You keep priorities and performance standards.
Discuss your team needsConnext builds dedicated teams for six functions. Each function has its own page with roles, proof and pricing, so this page explains the arrangement and leaves the function detail to those pages.
Not sure which work to move first?Do What You Do Best and Outsource the Rest explains how to separate the work only your people can do from work a dedicated team can own. Clinical care that must be delivered on site, roles that need a local license, and decisions that set company strategy stay with your own people.
A dedicated team is a group of full-time employees who work only for your company and are hired for your roles, while Connext employs and supports them. It differs from shared-service outsourcing and staff augmentation on who directs the work, who staffs it, and who manages performance.
Three other arrangements come up in vendor comparisons. Employer-of-record services handle legal employment only, so you still recruit and manage the team. Contractor transitions covers engaging offshore independent contractors within a compliance framework. The offshore captive model suits companies that want to own an offshore center over the long term.
If you are weighing providers rather than models, read Choosing the right BPO provider for your company. Most companies use more than one model, one per function.
Co-management is the Connext outsourcing model in which you direct the work and Connext employs and supports the people doing it. Connext has also called this model co-sourcing. The team works inside your systems, follows your procedures, and answers to your managers. No provider management layer sits between you and the person doing the work.
The short version: you manage the work, and Connext supports the people and infrastructure behind it.
Connext does not take ownership of your business function or replace your leadership. If a process needs to change, you change it, and the team follows.
What sets Connext apart is who we hire for you. Every candidate is screened through several filters before you see them, you interview and approve each hire, and we invest in career paths so good people stay.
An engagement starts with scoping one role or a small team and grows as the work proves out. You can begin with one or two full-time employees, and Connext fills client positions in 21 days on average. The Getting Started guide walks through each step in more detail.
We assess your needs, work patterns, schedules, technical requirements and ideal start date, then agree the roles and the job description.
We run a targeted search, screen and test candidates, and endorse the strongest to you.
You interview the candidates and approve every hire.
At kickoff you meet your account manager and onboarding manager and agree KPIs, reporting and check-ins. We build the manual, job aids and workflow with you.
Quality assurance starts as the team goes live. We re-train where needed and schedule regular business reviews and a monthly feedback survey.
You own priorities and performance standards. Connext handles employment, payroll, HR, IT and in-country support.
The model decides who directs the work. The location decides when your team is online, what the work costs, and which talent pool you draw from.
The regions are not interchangeable. The Philippines is established in voice support and has strong cultural familiarity with US business practice. India offers technical depth. Colombia and Mexico give you hours that overlap with a US office and bilingual talent. A company with several functions often places each function where it fits best, which is why Connext operates in all four.
Outsourced roles at Connext start from $1.8K per month, with average savings of about 60% compared with local wages. Those figures show where pricing starts; the number to compare is the all-in monthly cost per working employee and pricing can vary depending on the role required.
A useful comparison is the monthly cost per working employee once recruiting, payroll, benefits, IT, equipment, facilities and your own management time are counted. A low quoted rate that leaves out any of these is not a low rate.
Location. Offshore and nearshore markets price differently, as the location table above shows.
Seniority and specialism. A senior accountant or software engineer costs more than a data entry clerk.
Language and hours. Bilingual skills and night shifts add cost.
Compliance-sensitive work. Roles that handle regulated data carry added controls.
If you may want to hire team members directly later, ask any provider about conversion terms before you sign. These are simulations of role prices. Given a job description, Connext can provide more accurate pricing for your company’s needs. Starting size and scaling: begin with one or two full-time employees and add roles as the work proves out. Because the fee is monthly per employee, cost grows with headcount in steps you control.
The questions that are generally asked before signing are who employs the team, who holds the data, and what has been audited. Here are the answers.
Requirements specific to an industry, such as healthcare or finance, are covered on each pillar page.
Connext provides: Legal employer in-country; payroll, benefits and local labor law compliance.
You decide: Role definitions, headcount and who you hire.
Connext provides: No client data stored offshore; employee equipment and secure facilities.
You decide: Which systems and data the team can access, and your access policies.
Connext provides: SOC 2 Type II attestation report (Security criterion); HIPAA compliance; controls aligned with ISO 27001 and PCI DSS. See compliance and security.
You decide: Whether those controls satisfy your own regulatory obligations, for example in healthcare or finance.
Connext provides: Recruiting, onboarding and local operational leadership.
You decide: Priorities, KPIs and performance standards.
Most bad outsourcing experiences trace back to one design choice: a vendor sits between you and the people doing your work. If you have been through a failed engagement, the cause is usually in the table below, not in the talent.
A US-based IT services company was paying its previous vendor nearly as much for one loosely managed contractor as Connext charged for its first two dedicated hires. Connext also gave the company in-country guidance on Philippine labor law.
The team has had no performance callouts to date. One team lead is being developed for a managerial role, the company is adding two more service desk specialists, and it is considering moving staff from its prior vendor onto Connext.
Connext has been instrumental in helping us grow. Their teams are fast, reliable, and culturally aligned, and they’ve given us the confidence to expand our operations nationwide.
— Virginia-Based Digital Lending Company
Connext fills client positions in 21 days on average. The timeline depends on the role, the language and hours you need, and how quickly you can interview. The Getting Started guide lists what to prepare.
Ask four things: who employs the team, who directs the daily work, how the price is built, and what has been audited. Connext publishes an Outsourcing Prep Kit with a vendor evaluation checklist and a list of questions to ask any provider. How to find an outsourcing partner walks through the search, and Choosing the right BPO provider for your company covers the criteria for comparing providers.
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