Outsource non-core functions
Outsource non-core functions to dedicated teams built for the work that keeps your business running but doesn’t set it apart. Finance, billing, customer support, IT, back office, and sales support teams work inside your systems, under your direction. You choose every hire, and Connext handles their recruiting, HR, payroll, IT, and facilities.
12+
Years building offshore teams
98%
Client retention
35:1
Employee-to-manager ratio
SOC 2 Type II
Certified security controls
Quick answer
Non-core functions are the work a business needs to run but that doesn’t set it apart from competitors. Common examples are accounts payable, medical billing, tier 1 support, IT help desk, data entry, and scheduling. Outsourcing them frees senior people for the work that drives growth. With Connext, a dedicated team handles that work inside your systems, under your direction.
Run any function through these four questions. The more “no” answers to the first two and “yes” answers to the last two, the stronger the case for outsourcing it.
If yes, keep it close. If customers never see it, it’s likely non-core.
If yes, keep it in-house. If it follows clear rules, a trained team can own it.
Repeatable work with a process is the easiest to hand off well.
Roles you can’t fill or keep filled are where outsourcing pays off fastest.
Department
Keep in-house
Outsource
Finance
Keep in-house
Outsource
Healthcare
Keep in-house
Outsource
Customer support
Keep in-house
Outsource
IT
Keep in-house
Outsource
Marketing
Keep in-house
Outsource
Operations
Keep in-house
Outsource
Each of these teams started with a specific gap. Here’s what the work looks like and what changed for the clients behind it.
17
Connext team members across a Hawaii-based bank’s departments
What the team handles
What changed
A Hawaii-based bank now has 17 Connext team members across multiple departments, including accounting associates and loan servicing specialists.
32 → 19
Texas-based billing staff, alongside a 10-person Connext billing team
What the team handles
What changed
A multi-site ophthalmology practice in Texas built a 10-person Connext billing team. It reduced its Texas-based billing staff from 32 to 19 and standardized workflows with new SOPs.
4 → 20
Help desk specialists in under a year
What the team handles
What changed
A Virginia digital lending company built its first offshore help desk with Connext and added bilingual support from Colombia. The team grew from 4 specialists to 20 in under a year.
1 → 39
Connext team members at a Salt Lake City managed service provider
What the team handles
What changed
A Salt Lake City managed service provider grew from 1 Connext team member to 39, including 28 transitioned from a prior provider. A full-time operations manager runs the account.
10 → 27
Data entry specialists, covering 20 hours a day
What the team handles
What changed
A San Francisco health benefits platform started with 10 data entry specialists and grew to 27. The team covers 20 hours a day across U.S. and Philippine time zones.
~$3M
In sales from qualified leads, April to December 2024
What the team handles
What changed
A debt relief services company’s 4-person Connext team transferred qualified leads that converted into about $3 million in sales. That was between April and December 2024.
Outsourcing isn’t slowing down. In Deloitte’s Global Outsourcing Survey, 80% of executives planned to maintain or increase third-party outsourcing. Yet 70% had brought some outsourced work back in-house over the previous five years. When outsourcing fails, the idea is rarely the problem. It’s who does the work, and who checks it.
Only the top 4% of applicants are sent to you for interviews, and you make the final call.
At 90 days, 94% of Connext team members are still on their teams, and 98% of clients stay with Connext.
Finance today, support next quarter. Every account has a dedicated in-country team manager at a 35:1 employee-to-manager ratio.
Begin with a single hire in one function and add roles as the first ones prove out. A Denver software company started with a small pilot and grew to nearly 60 professionals.
SOC 2 Type II certification, backed by monitored workstations and audited access controls.
Want the full picture of how Connext recruits, retains, and manages every team? See the Connext model →
Most leaders haven’t outsourced a function before, and the unknowns slow the decision. In Connext’s 2026 Unfilled Role Report, only 31% of operations leaders said they understand offshore staffing well enough to explain it to someone else. Here’s exactly what happens after you say go.
1
We calibrate the role with you: skills, tools, schedule, and what a great hire looks like for this function.
2
Your first screened candidates arrive, after AI-supported screening, skills assessments, and a Connext operations manager interview.
3
You interview the finalists and make your first hire.
4
Your new team member learns your process, systems, and standards alongside your team lead before taking on live work.
5
Your in-country team manager runs weekly account reviews, reports on productivity and quality, and handles HR, IT, and facilities.
Your team members do the work: processing, support, reporting, and the daily tasks of the function. You keep the strategy, the systems, the approvals, and accountability for the function’s results. Connext supplies the people and the infrastructure behind them, and acts as Employer of Record for your team.
Role
Entry (1–2 yrs)
Mid (3–4 yrs)
Senior (5+ yrs)
Accounting associate
$2,018–$2,110
$2,221–$2,329
$2,466–$2,604
Medical billing specialist
$1,808–$1,872
$1,872–$1,970
$2,033–$2,221
Customer support
$1,755–$1,818
$1,818–$1,911
$1,974–$2,156
Help desk / technical support
$1,982–$2,250
$2,250–$2,518
$2,518–$2,920
Back-office support / data entry
$1,662–$1,818
$1,818–$1,911
$1,991–$2,214
Illustrative monthly rates per full-time team member, fully loaded. Final rates depend on role scope, experience, and location.
Pick a function, enter your headcount and salaries, and compare your fully loaded in-house cost with a dedicated Connext team. Savings vary by role, seniority, and location, so the calculator shows your number, not an average.
Book a call with a Connext staffing specialist. We’ll help you choose the function to start with, map the roles, and build a cost breakdown for your exact team.
No upfront cost to start.
Connext gives you dedicated people for the work that keeps the business running. You get a model built to keep them, and management that stays in it with you. Your best people get back to the work only they can do.
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