The system behind every high performing Connext team.
1
Recruiting
The right hire in 21 days, not whoever's available.
50+ recruiters across 4 regions
First candidates delivered in 5–7 business days
AI-powered sourcing + U.S.-style headhunting
Deep specialization in healthcare, finance, and tech
Top 4% of applicants reach the client
What you receive: a candidate packet with resume, assessment scores, interview notes, and bill rate. You make the final call.
Know more about our process →2
Employer of Record
You manage performance. We manage the paperwork.
Connext is the legal employer in-country
No foreign entity required on your side
Contracts, payroll, and benefits fully handled
Covers Philippines, Colombia, Mexico, and India
3
Compliance
Your peace of mind is built into our process.
SOC 2 Type II attestation, renewed annually
Dedicated compliance and audit team
HIPAA compliant; ISO 27001 and PCI DSS aligned
Continuous monitoring, not just at setup
GDPR-ready processes
4
Strategic co-management
We stay in it with you.
Most outsourcing gives you a team and walks away. Connext assigns a dedicated Operations Manager who runs weekly account reviews, gathers employee feedback, reports on key metrics, and proactively manages performance and retention — so you never manage alone.
Dedicated Ops Manager per client
Monthly reports on utilization, productivity, and quality
U.S.-based Business Unit Managers
Recurring meetings facilitated by Connext
50:1 employee-to-manager ratio
5
Office space
Purpose-built spaces that reduce attrition and improve output.
50,000+ sq ft of collaborative workspace
Biometric security and controlled access
500+ available seats across secure, modern facilities
Employee experience spaces: break rooms, eSports arena, nap pods
Dedicated fiber connections and backup generators
6
Retention management
The step most outsourcing skips. We built a system around it.
20% annual attrition (vs. 50% industry standard)
94% 90-day retention · 91% 6-month retention
Four-pillar approach: Hire Right, Build Foundations, Strengthen Culture, Optimize Through
First candidates: 5–7 business days.
A dedicated Service Delivery Manager handles HR, onboarding, and daily oversight. You retain full control without the operational burden.
Book a call with a Connext staffing specialist. We’ll help you choose the function to start with, map the roles, and build a cost breakdown for your exact team.
Our case studies
Scale Behavioral Health Revenue Cycle Operations Without Compromising Quality
See how a behavioral health billing company scaled from 37 to 66 facilities with strong reimbursement, compliance, and quality performance.
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Scaling Order Processing and Accounting Support for a Hawaii-Based Food Distributor
Build offshore teams for order processing, invoicing, picking tickets, and accounting support. Scale your food distribution business faster.
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They Were Already Offshoring. It Just Wasn't Working
See how a U.S. IT company replaced a costly contractor with a structured offshore service desk — starting with just two hires. Download the case study.
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