Case Study  ·

Outsourcing 101

·

Scale Behavioral Health Revenue Cycle Operations Without Compromising Quality

By

Connext

·

Published on

June 30, 2026

·

min read

See how a behavioral health billing company scaled from 37 to 66 facilities with strong reimbursement, compliance, and quality performance.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

See how a California-based behavioral health billing company expanded from 37 to 66 supported facilities while maintaining strong reimbursement, compliance, and quality performance with Connext.

Download the Case Study

Overview

A growing behavioral health revenue cycle management company needed to scale operations quickly to support an expanding client base. As facility partnerships increased, so did the demand for claims processing, utilization review, payment posting, accounts receivable, and compliance oversight.

By partnering with Connext, the company built a scalable offshore RCM team that enabled rapid growth while maintaining strong reimbursement performance, operational efficiency, and quality standards.

Key Highlights

  • 78% Growth in Supported Facilities
    Expanded from 37 to 66 healthcare facilities without increasing internal management complexity.
  • 30 Days to First Payment
    Accelerated reimbursement timelines to improve provider cash flow.
  • Strong Quality and Reimbursement Performance
    Achieved a 30.36% average Out-of-Network reimbursement rate, 96% medical record approval rate, and just 1.86% write-off rate.

Ready to Scale Your Revenue Cycle Team?

Download the case study to see how Connext helped a behavioral health billing company grow rapidly while maintaining strong reimbursement and quality performance.

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The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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