Strengthening healthcare operations with scalable offshore teams

How a Hawaii Health Insurance Company Streamlined Operations and Drove Revenue Growth With Connext

Overview

A leading Hawaii-based health insurance company partnered with Connext to modernize its operations, reduce staffing costs, and expand capacity across multiple departments—including claims, billing, underwriting, customer service, wellness, and provider relations. As demand increased, Connext built fully dedicated offshore teams trained in the client’s processes, compliance requirements, and systems. In addition to supporting operational workflows, Connext also launched a high-performing SDR team that significantly expanded the organization’s revenue pipeline. Today, this partnership enables the company to deliver faster service, stronger member support, and measurable business growth.

Key Highlights

1. Multi-Department Operational Support

Connext provides dedicated teams for claims processing, customer service, underwriting, billing, quality management, account management, wellness programs, and more—ensuring accuracy, efficiency, and improved turnaround times.

2. High-Impact SDR Team Driving Revenue

A specialized SDR team delivered $200K in direct revenue, $100K in influenced deals, a 21% meeting-set rate, and an 80% meeting attendance rate—helping the company expand its reach and accelerate growth.

3. Scalable, Cost-Efficient Workforce Model

The client benefits from significant labor savings, better resource allocation, and the ability to rapidly scale support teams without compromising service quality or compliance.