White paper  ·

Back-office Support

·

Inside Connext

·

Outsourcing 101

·

Client engagement using real-time video: the new normal

By

Connext

·

Published on

February 7, 2025

(

Updated:

June 7, 2025

)

·

‍

min read

Client Engagement Using Real-Time Video: the New Normal | Connext. Real-time video is revolutionizing client engagement—adopt it to enhance communication.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

Overview

Connext Global Solutions is a back-office Business Process Outsourcer (BPO) dedicated to serving small and mid-sized businesses. With a focus on innovative solutions and real-time video communication, Connext enhances client engagement and operational efficiency, adapting seamlessly to the evolving demands of the market.

Key Takeaways

  • Tailored Support: Connext specializes in diverse back-office services, including medical claims processing, accounting support, and customer engagement.
  • Real-Time Collaboration: The Connext-to-Client window fosters trust and collaboration through real-time video interactions, bridging the gap between remote teams.
  • Client-Centric Approach: Connext prioritizes client challenges and employee well-being, positioning itself as a dedicated partner in navigating the complexities of business operations.

Enhance your operations with a trusted outsourcing partner. Download the PDF to explore how Connext delivers tailored solutions for your business needs.

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Client engagement using real-time video: the new normal

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The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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