White paper  ·

Healthcare

·

Outsourcing 101

·

5 things impacting the rise of business processes outsourcing in healthcare

By

Connext

·

Published on

February 7, 2025

(

Updated:

June 7, 2025

)

·

‍

min read

5 Trends Driving BPO Growth in Healthcare Today | Connext. Explore key trends driving the growth of healthcare outsourcing and its impact.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

Overview:

The healthcare industry is experiencing a significant shift towards business process outsourcing (BPO) as organizations seek to enhance patient retention, streamline operations, and address staffing shortages. With the rise of remote work, access to a global talent pool, and the increasing demand for telehealth services, outsourcing has become a strategic initiative for healthcare providers aiming to improve efficiency and patient experience. Connext offers tailored BPO staffing solutions to help healthcare organizations navigate these challenges effectively.

Key Takeaways:

  • Market Growth: The global healthcare outsourcing market is projected to reach $468.5 billion by 2026.
  • Remote Work: Embracing remote work enhances resilience and operational efficiency in healthcare organizations.
  • Access to Talent: A diverse global talent pool is available, including skilled professionals with US credentials.
  • Technology Integration: Advanced tools facilitate seamless communication and management across teams.
  • Telehealth Demand: The expansion of telehealth services necessitates new workflows and increased staffing.

Ready to transform your healthcare organization? Download our PDF and discover how Connext can support your staffing needs.

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5 things impacting the rise of business processes outsourcing in healthcare

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The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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