ONE PAGER  ·

Outsourcing 101

·

Build claims support capacity without losing oversight

By

Connext

·

Published on

September 11, 2026

·

‍

min read

See how a co-managed offshore claims team expands capacity, cuts backlog, and improves payment accuracy — without giving up oversight. Free one-pager inside.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

Summary

Growing a claims team doesn’t have to mean losing oversight of it. Connext builds and embeds dedicated offshore claims teams directly into your existing systems and standards, with an in-country manager handling daily operations. You retain full control over policies, procedures, approval thresholds, and every regulated or discretionary decision. Connext handles recruitment, payroll, HR admin, local labor-law compliance, and day-to-day management of the team executing your approved processes.

What You’ll Learn

  • How the co-managed model splits control between you and Connext
  • Which claims tasks can safely move offshore, and which never do
  • How this approach improves payment accuracy and reduces backlog
  • Real results from a health insurance client using this model

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The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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