Supporting healthcare automation with scalable staffing for a healthtech startup

How a Healthtech Startup Cleared Backlogs and Scaled Fast with Connext

Overview A New York–based healthtech startup partnered with Connext to overcome staffing limitations and support rapid growth in its AI-driven administrative platform. Facing rising demand and mounting backlogs in prior authorizations and benefit verifications, the company needed a reliable operations team with healthcare expertise. Connext built a high-performing offshore team that scaled from 1 to 19 members in under a year—enabling faster processing, reduced internal strain, and long-term operational agility.

Key Highlights

• From 1 to 19 Team Members in Under a Year: Connext rapidly scaled a team of Senior Medical Billing Specialists with expertise in eligibility checks and prior authorizations.
• Backlog Cleared, Operations Stabilized: The offshore team helped eliminate a growing backlog, improving turnaround times and freeing up internal teams to focus on innovation.
• Cost-Efficient, Scalable Support: The company gained long-term flexibility and a reliable staffing model without sacrificing performance or quality.