Case Study  ·

Customer Support Services

·

Financial Services

·

Scaling operational support for a global investment management firm

By

Connext

·

Published on

April 22, 2025

(

Updated

July 16, 2025

)

·

min read

Discover how Connext scaled back-office support for a global investment firm, enhancing data processing and reporting.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

Building a Specialized Offshore Team to Support Financial Growth and Expansion

Overview: A global investment management firm partnered with Connext to scale operations, reduce costs, and overcome talent shortages in a competitive U.S. labor market. By building a specialized offshore team, the firm streamlined core business functions, improved efficiency, and expanded adoption of the model across multiple departments and affiliates.

Key Takeaways

  • Scaled Across Multiple Departments: Connext helped the firm build specialized offshore teams in accounting, finance, and operations—enabling rapid growth without straining internal resources.
  • Cost-Effective Talent Acquisition: By leveraging offshore talent, the firm reduced hiring costs while maintaining high performance and technical standards.
  • Organization-Wide Adoption: The initial success led to expanded engagement across other departments and affiliated companies, validating the offshore model company-wide.

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The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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