Case Study ·
Customer Support Services
·
Financial Services
·
By
Connext
·
Published on
April 22, 2025
(
Updated
July 16, 2025
)
·
min read
Discover how Connext scaled back-office support for a global investment firm, enhancing data processing and reporting.

35%
Faster estimate turnaround
$180K
Saved in annual overhead
3 weeks
To onboard estimators
0
Missed bid deadlines
Overview: A global investment management firm partnered with Connext to scale operations, reduce costs, and overcome talent shortages in a competitive U.S. labor market. By building a specialized offshore team, the firm streamlined core business functions, improved efficiency, and expanded adoption of the model across multiple departments and affiliates.
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A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
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VP of Operations, Engineering & Construction Client
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