Building a 60-person global operations team for a growing software company

How Connext Helped a Leading Expense Management Platform Scale Efficiently Across Departments and Time Zones

Overview

A fast-growing expense management software company partnered with Connext to expand its global workforce and streamline operations. Initially launching with a small pilot team, the partnership quickly evolved into a large-scale collaboration spanning multiple business functions—including finance, client delivery, and implementation. Today, nearly 60 Connext professionals work as a seamless extension of the client’s organization, helping the company accelerate growth, improve efficiency, and maintain world-class service quality across global markets.

Key Highlights

• From Pilot to 60-Person Team: Scaled from a small initial team to nearly 60 professionals across finance, technology, and client support.
• Cross-Functional Expertise: Fulfillment, audit, reconciliation, ServiceNow administration, and technical implementation roles filled by Connext.
• Global Integration: Offshore teams fully embedded in the company’s workflows, supporting operations and client delivery across multiple time zones.