Case Study ·
Financial Services
·
By
Connext
·
Published on
March 12, 2025
(
Updated
July 16, 2025
)
·
min read
Learn how Connext built a 24/7 customer support team for a fast-growing, venture-backed e-commerce company.
35%
Faster estimate turnaround
$180K
Saved in annual overhead
3 weeks
To onboard estimators
0
Missed bid deadlines
Unlock the secrets behind building a seamless, round-the-clock customer support team with this in-depth case study. Discover how a venture-backed e-commerce startup transformed its customer service, overcoming challenges and scaling operations with a strategic, agile approach. This guide dives into the blueprint for creating a 24/7 support model, sharing actionable insights, best practices, and measurable results that boosted customer satisfaction and operational efficiency. Along the way, learn how partnering with industry experts like Connext—and leveraging innovative solutions such as —can accelerate your business’s success. Whether you’re looking to refine your current support strategy or start from scratch, this compelling case study offers the roadmap you need.
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A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
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VP of Operations, Engineering & Construction Client
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