Epic, NextGen or whatever your organization runs on. Specialists who work your queues inside your build, employed by Connext in-country.
Quick answer
Healthcare software staffing means hiring people to work inside the platform you already run, rather than paying a vendor to implement or configure it. At Connext, those specialists log into your build Epic, NextGen or whatever your organization runs on with role-based access, follow your SOPs and report to your leadership.
You bought the platform. What you did not buy is the people to work inside it every day.
Epic, NextGen and every other system run on queues, and the queues only move when somebody opens them. The software does not do that. People do. A healthcare software team is the staff who live in those queues, trained on your build and your workflows rather than on the vendor's generic manual.
Connext software support teams are specialists recruited against your platform and your role requirements. They log into your system, follow your SOPs and report to your leadership, the same as the people sitting in your building.
Registrations to be checked
Eligibility and benefits, before the visit
Documents to be filed
Charts, records, correspondence
Charges to be entered
Coding in ICD-10, CPT and HCPCS
Queues nobody has opened
Claims follow-up, denials, payment posting
Connext team
Logs into your build
Role-based access granted by your IT. Your SOPs, your escalation path, your terminology, not a vendor process laid on top.
Trained on your build
Two organizations on the same platform do not work it the same way
Aging reports
What is moving and what is stuck
Backlog tracking
Flagged before it reaches your leadership as a surprise
Daily productivity
In the same system your managers already open
Anything outside the agreed scope escalates to your team, on the path you defined before access was granted.
The one thing that breaks it: giving the offshore team a separate spreadsheet while your staff work in the platform. Two sources of truth, extra reconciliation, unclear ownership.
We do not implement or configure your platform. We staff it, employ the people and keep them performing inside it.
TASK 01
Roles scoped in 48 hours and screened for experience in the system you run, not for generic healthcare admin. You interview the shortlist and you choose. Average time to hire is 21 days.
TASK 02
Connext is the legal employer: contracts, payroll, benefits, local compliance, equipment and secure facilities. You direct the work without opening an entity abroad.
TASK 03
Work happens in secure facilities, through virtual desktops and paperless workflows, and PHI never leaves your environment. Access is granted by your IT and can be revoked by your IT the same day.
TASK 04
Weekly reviews, QA while the work runs, and retention management that keeps annual attrition near 20% against a 50% industry standard. The team works your time zone.
Registration, appointment booking and the front-desk data entry that keeps the schedule accurate before anyone arrives.
Chart preparation, records maintenance and the documentation tasks that otherwise keep clinicians typing after hours.
Eligibility checks, charge entry, claims follow-up, denial work and payment posting, worked inside the system rather than exported to a spreadsheet.
Someone whose job is the numbers rather than a report nobody runs: the queues that are aging, the backlog that is building, and what moved yesterday.
First-line support for the people using the system, including financial clearance and service desk roles, so your clinical staff are not troubleshooting between patients.
You can staff one of these or all five. Most teams start with the one that is furthest behind.
Talk to us about your buildEpic sits at the center of the operation, which is exactly why adding capacity to it is slow and expensive locally.
Why Epic capacity is hard to hire
56.9%
of US hospital beds now run on Epic, against 20.4% for the next system.
KLAS · US Acute Care EHR Market Share 2026
Eligibility, benefits and authorization checks completed before the visit, inside the access workflow your staff already use.
First-line support for the people using Epic: password resets, access requests and break-fix triage. Engagements have also run to network engineering at Tier 2.
Charge entry, coding support, claims follow-up and denial work, in your queues rather than a copy of them.
Patient-facing calls and messages handled inside Epic, so the record and the conversation stay in the same place.
Platform
For medical groups running NextGen, most of the work is the administrative and revenue side of the practice.
Patient intake, appointment booking and the front-desk data entry that keeps the schedule accurate.
EHR documentation support worked in your templates and your rules, not a generic version of them.
Charge entry and coding in ICD-10, CPT and HCPCS, with eligibility verification and prior authorizations handled before the visit.
Claims submission, follow-up and appeals, denial management and payment posting.
Compliance monitoring, quality reporting, and the financial and operational analytics your managers use to see what is moving.
The three we are asked for next, and the one you already run.
Practices running athenahealth mostly ask us for the revenue side: eligibility checks, claims follow-up, denial work and the patient balance calls the front desk never gets to. The work happens in your instance, under your rules.
Hospitals and larger groups on Oracle Health need capacity in registration, documentation and the revenue cycle queues. We recruit for those roles, scope access to what each one needs, and the team reports to your leadership.
Ambulatory practices on eClinicalWorks ask for intake and scheduling, documentation, coding and claims follow-up. The team is trained on your build, including the templates and rules your own staff already use.
The system matters less than the operating model around it. If your own staff can be trained on it, so can the people we recruit for you. Tell us the platform and the role and we will screen against both.
Staffing a platform is not one job. These are the seats organizations ask us to fill inside the system they already run.
Registrations, document filing and chart updates worked directly in your build, so the queues do not age while everyone is busy elsewhere.
Find out more→Eligibility, benefits and authorization checks completed before the visit, inside the workflow your access team already uses.
Find out more→First-line support for the people using the system: password resets, access requests, break-fix triage and escalation to your IT team when it belongs there.
Find out more→Charges entered and coded in ICD-10, CPT and HCPCS against your rules, with the edits worked before the claim leaves.
Find out more→Owns named work queues end to end, reports what is aging and flags a backlog before it reaches your leadership as a number.
Find out more→Aging reports, productivity dashboards and the daily operational reporting your managers use to see what moved and what did not.
Find out more→No roles match your filters yet. Try clearing them or searching for another term.
The platform keeps working. The queues inside it stop moving, which looks the same from the outside until it does not.
Work queues age. Charges sit unentered. Documentation gets done from memory at the end of the day, or later. A 2026 revenue cycle report found organizations spending 50 to 75 hours a week on denial management alone, which is what manual follow-up looks like when there are not enough hands for it. The system is rarely the problem. The number of people logged into it usually is.
The platform is the easy part. The operating model around it is what decides whether this adds capacity or adds rework.
Which queues they own, which stay internal, what they can view, what they can update, what they must escalate and what turnaround applies. That clarity is agreed before anyone logs in.
Give the team assigned queues inside the platform and let the platform stay the record. Ownership is set per queue, so at any moment you can see who has what and nothing needs reconciling at the end of the week.
Your terminology, your workflow rules, your escalation expectations. Training runs against your configuration, with your own supervisors signing off before the team takes a live queue.
Audits, error tracking and performance reporting on a cadence you set, visible to you in the same system where the work happens.
You do.
Connext does not implement, configure or license anything. We staff the people who work inside what you have already built.
Your IT team.
Permissions are role-based and set by you, and they can be revoked by you the same day.
You do.
The team follows your SOPs rather than importing a process of ours, and escalates anything that falls outside them.
You do.
PHI stays inside your environment, accessed through virtual desktops in secure facilities, under signed Business Associate Agreements and SOC 2 Type II controls. Nothing is stored offshore.
