Anyone can staff a billing seat. Connext secures it.
Scheduling, verifications, and prior authorizations, handled by a HIPAA trained assistant you choose. Your in-office team gets back to patients.
12+
Years building offshore teams
98%
Client retention
35:1
Employee-to-manager ratio
SOC 2 Type II
Certified security controls
Quick answer
A virtual medical assistant is a remote, HIPAA trained professional who handles a practice’s administrative work. That includes scheduling, insurance verification, prior authorizations, billing, and patient communication. Clinical care stays in the office. With Connext, you choose your virtual medical assistant, and Connext provides the secure facility, equipment, and employment behind them.
In a May 2026 MGMA poll, 56% of practice leaders said hiring medical assistants had gotten harder over the past year. The MAs and front-desk staff you do have end up chasing authorizations and returning calls instead of rooming patients. A virtual medical assistant takes the admin work, so your in-office team can stay with the people in the waiting room.
Dedicated virtual medical assistants who keep schedules full, claims moving, and patients answered, so clinicians and in-office staff get time back for care. Your practice adds capacity without adding desks, and every role works under the same HIPAA safeguards.
Patient access and scheduling
Appointment scheduling and reminders, inbound patient calls, intake coordination, referral management, care coordination follow-ups.
A Vermont gastroenterology practice grew from one Connext hire to five and scheduled thousands of additional patient appointments without adding office space.
Insurance verification and prior authorization
Eligibility checks, benefits verification, prior authorization submission and follow-up, referral authorizations.
Medical billing and revenue cycle
Claims submission, payment posting, denial management, A/R follow-up, medical coding support.
A U.S. revenue cycle management company reached 70% cost savings versus local hiring while improving billing speed and accuracy.
Documentation and administrative support
Chart preparation and updates, medical scribing, records requests, patient paperwork, provider inbox support.
Bilingual and multilingual patient support
Spanish-language scheduling and patient calls from Colombia, plus teams matched to the languages your patients speak.
A national eye care management company built a bilingual Colombia team to serve Spanish-speaking patients and reduced call abandonment.
Health plan and payer operations
Claims processing, enrollment management, provider relations, credentialing support, member services.
A Hawaii health insurance company now runs Connext teams across 10 departments, from claims and billing to credentialing.
Virtual medical assistants handle
Stays with your in-office team
Scheduling, reminders, and patient calls
Rooming patients and taking vitals
Insurance verification and prior authorizations
Clinical assessment and treatment decisions
Billing, coding support, and A/R follow-up
Procedures and hands-on patient care
Chart prep, scribing, and records requests
Roles that require U.S. clinical licensure
HIPAA doesn’t prohibit offshore or remote staff. It requires the right safeguards. HIPAA compliant offshore staffing means dedicated professionals who handle protected health information (PHI) under the protections HIPAA requires. Those protections are a signed Business Associate Agreement, HIPAA training, secured facilities, encrypted and monitored equipment, and controlled data access.
The paperwork
Connext signs a Business Associate Agreement before any team member touches PHI.
The people
Every virtual medical assistant completes HIPAA training before handling patient data.
The facility
Biometric access, restricted personal electronics, and controlled office layouts protect PHI at the physical level.
The device
Encrypted, centrally managed workstations with continuous IT monitoring.
The audit
Connext holds SOC 2 Type II certification, so these controls are independently tested, not just claimed.
Some providers advertise “HIPAA certified” assistants. The U.S. Department of Health and Human Services states that it “does not endorse or otherwise recognize private organizations’ ‘certifications’” for the Security Rule. What you should ask for instead is a signed BAA, proof of HIPAA training, and an independent audit like SOC 2 Type II.
General virtual assistants without healthcare training can expose your organization to:
• Unauthorized access to PHI
• HIPAA violations and regulatory penalties
• Data breaches caused by human error
• Lost patient trust and reputational damage
Your virtual medical assistants handle scheduling, verification, billing, and patient communication inside your systems. You keep your EHR and practice management systems, set every access permission, and own clinical decisions and patient policies. Connext supplies the people, the secure facilities and equipment, and the employment behind them, and acts as Employer of Record for your team.
What working with a Connext virtual medical assistant looks like, from the first call of the morning to the weekly review.
Before the first patient
Your virtual medical assistant confirms today’s appointments, checks eligibility, and flags missing authorizations. You chose this person: only the top 4% of applicants are sent to you for interviews, and you made the final call.
Mid-morning
Reschedules, referral calls, and patient messages get handled before they pile up at the front desk. Your assistant knows your providers’ preferences, because Connext team members stay. At 90 days, 94% are still on their teams.
Afternoon
Prior authorization follow-ups, claims work, and chart prep for tomorrow. Everything happens inside your systems, with the access you set.
End of day
Tomorrow’s schedule is verified, and open items are documented for your team lead.
Every week
A dedicated in-country team manager reviews productivity and quality with you at a 35:1 employee-to-manager ratio. HR and IT issues get resolved before they reach your office.
In healthcare, retention is a compliance advantage. Every time a team member leaves, someone new has to learn your systems, your workflows, and your PHI rules from scratch. Keeping the same people in place keeps the risk down.
A growing GI practice started with one Connext hire for patient scheduling and support. Over more than two years, the team grew to five and scheduled thousands more patient appointments without adding office space. Only one team member left along the way.
“The people we’ve hired through Connext are committed, focused, and part of our culture.”
Practice office manager, Vermont gastroenterology practice
An RCM company needed more medical billing capacity without slowing turnaround. Connext built a dedicated team of medical billing specialists in the Philippines. The company reached 70% cost savings versus local hiring, improved billing speed and accuracy, and expanded its own client base.
“Connext gave us the staffing support we needed to meet demand without sacrificing quality.”
Director of operations, U.S. RCM company
A PE-backed company supporting more than 60 clinics needed to serve a growing Spanish-speaking patient base. Connext built a bilingual team in Colombia, alongside billing, coding, verification, and scheduling roles. Communication improved and call abandonment dropped.
“The bilingual support has been invaluable for serving our patients.”
Director of operations, call center, national eye care management company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice manager
70%
Cost savings versus local hiring at a U.S. revenue cycle management company
Connext virtual medical assistants work inside your workflows, your systems, and your standards. You keep control over how the work gets done. Connext provides the secure infrastructure, the Employer of Record structure, and the day-to-day support that makes that control sustainable.
Every assistant is recruited for your organization, trained on your systems, and placed in your reporting structure.
Connext handles local employment, payroll, benefits, and regulatory obligations in the Philippines, India, Colombia, and Mexico.
You own the workflow. Connext handles HR, IT, supervision, and performance support on the ground.
1
We map your workflows, systems, schedule, and the PHI each role will touch before writing the job description.
2
Candidates pass multi-stage screening, then you interview the finalists and choose your team.
3
BAA in place, HIPAA training complete, and system access set by you before any PHI is handled. Your assistant then learns your workflows alongside your team lead.
4
Your in-country team manager tracks quality and productivity, runs weekly reviews, and handles HR, IT, and facilities.
Role
Entry (1–2 yrs)
Mid (3–4 yrs)
Senior (5+ yrs)
Patient scheduler
$1,755–$1,910
$1,910–$2,056
$2,056–$2,495
Patient care coordinator
$1,755–$1,910
$1,910–$2,056
$2,056–$2,495
Medical scribe
$1,910–$2,056
$2,056–$2,202
$2,202–$2,495
Scheduling coordinator (Colombia, bilingual)
$2,046–$2,130
$2,130–$2,342
$2,342–$2,554
Illustrative monthly rates per full-time team member, fully loaded. Final rates depend on role scope, experience, and location.
Enter your headcount and salaries to compare the fully loaded cost of in-office admin staff with a dedicated Connext virtual medical assistant. Savings vary by role, seniority, and location, so the calculator shows your number, not an average.
Book a call with a Connext healthcare staffing specialist. We’ll map the admin work pulling your team away from patients and build a cost breakdown for your exact roles.
Plan your virtual medical assistant teamNo upfront cost to start.
Biometric access, restricted electronics, and encrypted workstations protect PHI before it ever reaches a screen.
SOC 2 Type II certification means an independent auditor tests Connext’s security controls.
Only the top 4% of applicants are sent to you, and nobody joins your team without your approval.
94% of team members are still on their teams at 90 days, and 98% of clients stay with Connext.
A dedicated in-country team manager reviews your account every week.
The co-management model that took a Vermont GI practice from one hire to five also supports a Hawaii health insurer across 10 departments.
Factor
In-office hire
Independent virtual assistant
Connext virtual medical assistant
Healthcare and HIPAA screening
Your own hiring process
Varies; many general VAs have little or no HIPAA training
HIPAA training and healthcare screening before placement
Business Associate Agreement
Not needed (employee)
Often missing or unclear
Signed BAA before any PHI is handled
Work environment
Your office
Personal device and home network
Biometric-access facility, encrypted and monitored workstation
Who chooses the person
You
You, from a freelance marketplace
You, from candidates in the top 4% of applicants
Continuity
Depends on a tight local market
High turnover risk
94% still on their teams at 90 days
Oversight
Your managers
You alone
Your team lead plus an in-country team manager at 35:1
Cost
U.S. median MA pay of $45,690 a year, plus benefits, taxes, recruiting, and space
Hourly or project rates, no benefits or facility
Fully loaded monthly rate from $1,755, covering salary, benefits, HR, IT, and facilities
Source for in-office pay: BLS Occupational Outlook Handbook, medical assistants, median annual wage $45,690 (May 2025).
Connext gives you virtual medical assistants you choose, safeguards built into every seat, and management that stays in it with you. Your in-office team gets back to the work that brought them into healthcare.
