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Yes. Every engagement runs under a signed Business Associate Agreement from SOC 2 Type II certified delivery sites, with quarterly HIPAA training, biometric facility access, and a clean-desk policy. Nurses work inside your systems and no client data is stored on offshore servers.

Yes. Coverage is aligned to your hours rather than theirs, which makes off-peak and out-of-hours cover practical without asking your onshore staff to rotate through it. Your schedule is part of the brief from the start.

Relevant experience in a clinical practice setting, hands-on work with electronic and medical records, and a working command of medical terminology plus HIPAA and PHI requirements. Only the top 4% of applicants are endorsed to you, and your own requirements go into the job description Connext recruits against.

Telephone Triage Nurse is one of the roles Connext staffs, working under your protocols and your clinical supervision. The nurse follows the pathways your clinicians define and escalates accordingly; the model does not move clinical decision-making offshore.

Connext recruits qualified registered nurses in-country, with relevant clinical practice experience and working knowledge of HIPAA and PHI requirements. US state licensure is not implied by the role, so the scope of what your virtual nurses do should be defined by you and your clinical leadership before the team starts.

Virtual Nurses support your clinical team remotely: preparing the chart before a visit, scribing clinical notes during the appointment, maintaining patient records, and handling patient registration, scheduling, and coverage verification calls with payers. They work with little supervision, which is what separates the role from general administrative support.