Connext staffs dedicated collections teams, including collectors, skip tracers, and collections analysts, with delivery teams across the Philippines, Colombia, Mexico, and India. They work your accounts in your systems, under your scripts and your compliance program, so you decide how every call sounds. Start with a few collectors or build a full recovery team.
2,300+
Connext employees across four countries (2025)
21 Days
Average time to hire
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94%
90-day employee retention
Quick answer
Debt collection outsourcing means handing collection work, such as reminder calls, payment plans, account research, and dispute handling, to a team outside your in-house staff. With Connext, that team is dedicated to your company and works your accounts in your name, in your systems, under your compliance program, while Connext recruits, employs, and supports them.
“With Connext, I finally feel like I have a team that’s willing to grow and follow through. They’re professional, open to feedback, and ready to take on more responsibility. It’s been a total shift in energy and accountability.”
— Billing Manager, Multi-Site Ophthalmology Practice
TASK 01
Reminder calls, emails, and texts within the contact rules and consent records you set.
TASK 02
Negotiates plans inside the terms and limits you approve, and records every promise to pay.
TASK 03
Locates customers who have moved or changed numbers, using only the data sources you approve.
TASK 04
Logs disputes, routes them per your procedure, and answers account questions so payments keep moving.
TASK 05
Segments the portfolio, tracks promise-to-pay and recovery rates, and reports where accounts are stalling.
TASK 06
Notes, letters, and call logs kept complete and ready for your compliance reviews.
TASK 07
Maintains queues, dialer settings, and workflows in your collections software.
Your collections team works under your program. Here’s how the responsibilities divide.
Your collectors work only your accounts, so they learn your customers, products, and payment options.
Recruiters screen for communication, negotiation, and conflict-resolution skills against your job description. You interview the finalists.
Every call and letter goes out under your company’s name, following your approved language.
Connext can recruit Spanish-speaking collectors in Colombia and Mexico for customers who prefer Spanish.
Reviews the account weekly, reports on productivity and quality, and handles HR and IT issues day to day.
Connext quotes collections rates per search. The closest benchmark in Connext’s 2026 deck is below.
Figures sourced from Connext’s 2026 Company Introduction deck (fully loaded, illustrative estimates based on U.S. market averages and Connext’s ROI calculator methodology; actual costs vary by role, seniority, and location).
Customers hear from your company, under your practices, not a third-party agency they’ve never heard of.
Scripts, contact rules, and dispute handling come from your policies, and every account note lives in your systems.
94% of Connext hires are still on the job at 90 days, and 91% at six months, so customers deal with the same collector over time.
Spanish-speaking collectors from Connext’s Colombia and Mexico teams can work alongside English-speaking teams in the Philippines and India.
Collectors see customer financial data, so Connext holds a SOC 2 Type II attestation report and runs facilities with biometric, controlled-access entry.
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