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Your organization keeps its payer relationships and contracts, clinical documentation, write-off and compliance decisions, and final authority over how claims are submitted in its name. Connext supplies and manages the people; you direct the work.

Yes. You can start with a single function, such as A/R follow-up or eligibility verification, and add scope once the first team is performing. Contracts are month-to-month, so expanding does not require a long-term commitment up front.

Onboarding time depends on the function, the size of the team, and your systems. Connext recruits against your requirements, screens candidates through several filters, and brings the team into your billing platform with access set by you.

Connext protects patient data through audited controls and by keeping data in your systems. Connext holds a SOC 2 Type II report from an independent audit, covering the Security criterion, and is PCI DSS and HIPAA compliant. Connext does not store client data offshore. Team members work inside your systems under your access controls.

The team works each denial in order: identify the denial reason, correct what can be corrected and resubmit, appeal when the denial is not justified, and report root causes back to your front-end staff so the same denial stops recurring.

Both parties, at different levels. Your organization remains responsible to payers and regulators for claims submitted under its name. Connext is accountable for the quality of its team's work, their training, and adherence to your processes, and the operations manager owns that performance.

Against the metrics you already track: days in A/R, clean claim rate, denial rate, and net collection rate. Targets are set with you during onboarding, and a Connext operations manager works with the team to achieve the desired results.

Yes. The team works inside your practice management, EHR, and billing platforms, using your access controls, so you keep one system of record and full visibility into the work.

A Connext team is paid for staff, not for a percentage of what you collect. The team works inside your billing system and under your processes, you see the work being done, and your costs do not rise as your collections rise.

Pricing starts from $1.8K per month per team member, with rates varying by role, and the average savings are about 60%. You pay for the team members you use, not a share of your collections. Role rates shown are simulations. Given a job description, Connext can provide more accurate pricing for your organization's needs.

Outsource when the work is growing faster than your team can handle it. The signals a revenue cycle director sees first: denials rising, A/R aging, billing staff working overtime, turnover on the team, or a backlog that new hires cannot clear fast enough. If the problem is one function, you can outsource only that function.

Medical billing is one part of revenue cycle management. Billing covers preparing and submitting claims and following up on payment, while revenue cycle management covers the full path from scheduling and eligibility through final payment and patient collections.

An offshore team can handle most of the repeatable work in the cycle: eligibility and benefits verification, prior authorization, charge entry, coding support, claim submission, payment posting, denial management and appeals, A/R follow-up, credentialing, and patient billing. Each of these has its own page and you can start with one.

Revenue cycle management outsourcing is assigning some or all of the work that turns a patient visit into collected payment to an outside team. That work includes eligibility checks, claims, denials, payment posting, and A/R follow-up. Connext recruits and employs the team, the team works inside your billing systems, and a Connext operations manager owns their performance.