Connext provides virtual assistant services for SaaS, IT services, fintech, and other B2B companies: dedicated professionals who work only for you, inside your inbox, CRM, help desk, and calendar. You choose who joins; Connext handles recruiting, payroll, compliance, and day-to-day support.
21
average number of days to first hire
94%
of hires still on the team at 90 days
Top 4%
of applicants reach your shortlist
Quick answer
A claims management team works each healthcare claim from submission to payment and resolves whatever stops it along the way. That includes verifying eligibility and authorization before submission, correcting coding and documentation errors, tracking claim status with the payer, and reworking denials and underpayments until the claim is paid or formally closed.
Account managers chasing meeting confirmations, engineers updating tickets instead of closing them, executives answering scheduling emails at 10 p.m.: that's what busywork looks like inside a growing B2B company. A dedicated virtual assistant takes it off their plates, so the people you hired for strategy, product, and customers get to do exactly that.
Enter three numbers. See how much busywork your team carries today.
Hours your team gets back each year
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Value of that time
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Full-time virtual assistants that workload equals
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What those assistants cost with Connext
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What you keep in a year
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Based on 48 working weeks a year, a 40-hour week, and an average of $2,000 a month per full-time Connext assistant ($24,000 a year). Your actual rate depends on the role, seniority and location. Your numbers stay in your browser.
A Denver-based expense management software company. The company started with a small pilot in 2022 to support a client base spread across North America, Europe, and Asia. As accounts grew, so did the team: to nearly 60 professionals covering client support, invoice processing, audit and reconciliation, ServiceNow administration, and technical implementation. Every role works inside the company's own systems and reports to its own leaders.
"Connext has been instrumental in helping us scale globally. Their team delivers consistently, adapts quickly, and has become an integral part of our success story."
Client Delivery Manager, Expense Management Software Company
60
Dedicated professionals, from a pilot that started with a handful in 2022
From front-line customer follow-up to back-office reporting, one dedicated assistant can cover any mix of these:
Customer Communication
Email and chat replies, account and order status updates, follow-up on open requests, onboarding emails.
Frees up: account managers and customer success leads
Help Desk Support
Ticket triage and tagging, first-response replies, escalation routing, knowledge base updates in your help desk.
Frees up: support leads and Tier 2 engineers
Order and Billing Support
Order processing, invoice follow-up, subscription changes, light bookkeeping.
Frees up: finance and operations teams
CRM and Data Management
CRM updates, data entry, contact and lead list cleanup, pipeline hygiene in Salesforce or HubSpot.
Frees up: sales reps and revenue operations
Calendar and Inbox Management
Executive scheduling, inbox triage, meeting prep, travel planning and expense tracking.
Frees up: executives and founders
Reporting and Research
Weekly dashboards, usage and renewal reports, market and competitor research, vendor comparisons.
Frees up: operations, finance, and product leaders
Social Media Scheduling
Post scheduling, social inbox monitoring, content calendar upkeep.
Frees up: marketing managers
Need a full team on customer contacts rather than one assistant? See call center teams, Zendesk help desk staffing, or the full Customer Support hub.
AI tools now draft replies, summarize tickets, and flag data errors. Your virtual assistant uses them to move faster and still owns what AI can't: judgment calls, exceptions, and every conversation with your customers. The result is fewer, more capable people doing higher-value work, not a bigger headcount.
Four steps, in this order. You stay in the interview and in the priorities; everything around that is ours.
1
We agree on tasks, tools, working hours, and the experience level the work needs before sourcing starts.
2
A six-step recruiting process covers job description calibration, AI-supported screening, skills assessments, and a Connext operations interview. First candidates arrive within 5 to 7 days, each with a resume, bill rate, interview notes, and assessment scores. You interview and choose.
3
A dedicated manager runs weekly account reviews, reports on utilization, productivity, and quality, and resolves HR and IT issues, at a 50:1 employee-to-manager ratio. See the co-management model.
4
As Employer of Record, Connext handles contracts, payroll, benefits, and local labor compliance. Assistants work from secure facilities with biometric access, dedicated fiber, backup power, and 24/7 IT support.
Most teams start with one of these three. The work, the tools, and the rate change with the profile.
Administrative virtual assistant
Customer support virtual assistant
Technical support virtual assistant
Customer support
68% lower
IT service desk
67% lower
U.S. figures = base salary + 32% benefits and payroll taxes + recruiting cost + annualized turnover cost. Illustrative estimates from Connext's ROI calculator methodology; actual savings vary by role, seniority, and location. For administrative roles, the U.S. median salary alone is $48,310 for administrative assistants and $76,590 for executive administrative assistants (BLS, May 2025), before benefits, recruiting, or turnover.
The first point of contact for your customers, handling questions, orders and complaints across phone, email and chat.
Find out more→Spots accounts ready for an upgrade or an added product and makes the offer at the right moment.
Find out more→Works the top of your funnel: first contact, qualification and handover to your sales team.
Find out more→Builds and cleans prospect lists, runs cold outreach and books the first conversation.
Find out more→Answers chat in real time on your site or app, and escalates what needs a specialist.
Find out more→Looks after the relationship after the sale: follow-up, problem solving and check-ins.
Find out more→Keeps your forum or social community within your guidelines and answers members.
Find out more→Watches in-game chat and reports, applies your rules and handles player disputes.
Find out more→Plans itineraries, books travel and handles changes for your travelers.
Find out more→Handles inquiries, billing questions, service requests and viewings for property teams.
Find out more→Runs your ticket queue: triage, first response and routing inside your help desk.
Find out more→Takes the tickets your first line cannot close, reproduces the problem and sees it through.
Find out more→Supports your product day to day: setup questions, errors and how-to requests.
Find out more→Keeps your site content, forms and pages working, and fixes what breaks.
Find out more→Calls accounts at risk, finds out what went wrong and works to keep them.
Find out more→Reviews calls, tickets and chats against your scorecard and reports what needs coaching.
Find out more→Owns the quality program: scorecards, calibration sessions and coaching plans.
Find out more→Keeps your catalog, pricing and stock updated, and processes orders and returns.
Find out more→Answers buyer questions about orders, shipping and returns across your storefronts.
Find out more→A dedicated contact for each client account, keeping relationships, renewals and escalations on track.
Find out more→Takes bookings, changes and cancellations, and answers questions about availability and rates.
Find out more→Calls prospects from your list, qualifies interest and books meetings for your sales team.
Find out more→Sells over the phone from your scripts and pricing, and logs every call in your CRM.
Find out more→No roles match your filters yet. Try clearing them or searching for another term.
21%
of leaders name quality or communication as their biggest barrier to offshore talent
29%
say turnover and retraining is the cost companies overlook most
Connext 2026 Unfilled Role Report
Both concerns come down to the same thing: who the person is, and whether they stay.
Every Connext virtual assistant is full time and dedicated to a single client, so your requests never wait behind another company's inbox.
Only the top 4% of applicants reach your shortlist, and nobody joins your team without your interview and approval.
94% of hires are still on the team at 90 days and 91% at six months, backed by Great Place to Work certification in the Philippines and Colombia (2025), purpose-built workstations, and real community programs.
Your in-country team manager handles HR, IT, engagement, and performance follow-up, while you keep control of goals, priorities, and KPIs.
Connext holds SOC 2 Type 2 certification and is HIPAA compliant, with monitored workstations and documented, annually audited access controls, and your team provisions every login. More on how Connext secures offshore teams.
The model that took a Denver software company from a small pilot to nearly 60 professionals is the same one available to a first-time client.
Factor
Freelance marketplace
Shared VA agency
Connext dedicated virtual assistant
Who selects the person
You search profiles and hire directly
The agency typically assigns an assistant from its bench
You interview and approve from a shortlist of the top 4% of applicants
Who they work for
Independent contractors who set their own client load
Often a set number of hours, sometimes shared across client accounts
Your company only, full time
Employment and compliance
Contractor relationship you manage, including payments and classification
Handled by the agency under its own terms
Connext is Employer of Record: contracts, payroll, benefits, local labor compliance
Day-to-day support
You manage the person directly
An agency account contact
An in-country team manager with weekly account reviews, at a 50:1 ratio
Security
Usually the contractor's own device and network unless you supply controls
Varies by provider
SOC 2 Type 2 and HIPAA, monitored workstations, annually audited access controls
Continuity
You rehire if they leave
The agency reassigns from its pool
94% 90-day retention; your manager leads recruiting for new positions
Assistants in Colombia and Mexico share most of the U.S. workday. Assistants in the Philippines work U.S. hours on a night shift or extend your coverage overnight. With delivery centers in the Philippines, Colombia, Mexico, and India, Connext can stagger shifts for extended or round-the-clock coverage.
The work that grows your company needs your team's full attention, not what's left after the inbox, the CRM, and the ticket queue. A dedicated virtual assistant, chosen by you and supported by Connext, makes that possible from the first week.
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